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Coleen & Company, Inc. Customer Service, Shipping & Policies

 

About our Products:

All Coleen & Company items are handmade and hand finished in Los Angeles, CA by highly skilled artisans.  Our mission is to offer interesting and timeless designs that enhance and contribute to the personality of your home.

 

Lead times:

Our lead time on all lighting and furniture orders is 4 to 6 weeks.

All Coleen & Company items are made to order.  We do keep unfinished lighting frames in stock to speed up the process.

You are welcome to call 310.606.2050 or email info@coleenandcompany.com to check stock, current lead times or the status of your order at anytime.

 

Shipping and Delivery:

Lighting:  All Coleen & Company lighting is professionally packed and shipped fully insured using Fedex ground.  Shipping and packing fees will be quoted and charged once your package has shipped from our warehouse in Southern California.  As a general rule, you can expect to pay between 8 and 10% of your total lighting order for shipping.

Furniture:  All furniture is shipped white glove via Plycon or a carrier of your choice.  We obtain quotes on our client's behalf and the shipper will be paid directly prior to delivery.

 

Returns/Replacement Policy:

All Coleen & Company items are custom made to your specifications and therefore final sales.  If an item shipped via Fedex has been damaged, you are required to keep all packing material in order file a claim. 

Please examine all white glove shipments immediately.  While Coleen & Company will help in any way we can, any damage claims must be made between the customer and the shipper.

 

Payment:

Coleen & Company, Inc. accepts checks, VISA, MC and American Express.  While we do accept emailed and faxed PO's, orders will not go into production until payment has been received.

 

Privacy:

Coleen & Company, Inc. will not share or sell your company or private information.

 

Use of This Site:

Purchasing through the site requires you to create an account including setting up a user name and password. You may not attempt to gain unauthorized access to any portion of the site, supply false information, or use another persons user name or password.

 

Site Content:

All text, graphics, photographs, trademarks, logos, artwork, and content of this site including the design, look, and feel, is owned and controlled by Coleen & Company, Inc.  Coleen & Company lighting and furniture designs are protected by patent and trademark laws.

 

Errors and Inaccuracies:

Coleen & Company reserves the right to correct any errors and/or inaccuracies, and/or omissions and to change and update information at any time without prior notice. This includes pricing errors.  By using this site you are agreeing that it is your responsibility to read the terms and conditions and check for any changes.We strive to update the site in a timely manner and are not responsible for items sold that are not reflected as such on the site.


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